Salesforce Admin Related Interview Questions By Swhizz Technologies

                                              Admin Interview Questions


1. What is mean by Salesforce.com ?

2. what is CRM?

3. Sales & Service cloud?

4. Edition in Salesforce? what are the benefit of your edition?

5. What is Sandbox? what are the types of sandboxs?

6. URL's -> test.salesforce.com , login.salesforce.com.

7. Current release? give few release hilights?

8. What is Application?

9. What is diff b/w custom app and console app?

10. custom objects and standard objects?

11. why do we go for custom object?

12. what is an object?

13. what is a field?

14. Name some standard objects and their functionality?

15. Name some custom objects and their functionality

16. How many Relationships? what are they? diff b/w them?

17. what is a junction object?

18. what is a many to many to objects?

19. what is a formula

20. what is rollup summary

21. is it possible to create rollup summary on lookup relations.

22. validation rules?

23. what is the workflow?

24. what are the action in workflow?

25. what are the types of workflows?

26. what are the criteria in workflows?

27. what  is the workflow recursion? and how to avoid that?

28. can workflow action apply on parent object? if yes how?

29. what is the process builder?

29. what are the action in process builder?

30. what is the diff b/w workflow and process builder?

31. what is approval process?

32. what is the approval step in approval process?

33. what are the stages in approval process?

34. what is a profile?

35. what is an user?

36. what is a user license?

37. How many user license are in unlimited edition

38. what is a permission set?

39. what is a public groups

40. what is a role?

41. what is a queues?

42. What is the diff B/w public groups & Queues?

43. what is diff b/w import widzard and data loader?

44. what is reports?

45. what is dashboards?

46. what are the report types?

47. what are the types of reports?

48. what is dynamic dashboard?

49. what is diff b/w logined user & specific user in dashboard?

50. is it possible to schedule reports ?

51. is it possible to schedule join reports?

52. what is lead management?

53. web-to-Lead?

54. duplicate leads and merge leads

55. Lead assignment rule.

56. Lead conversion and lead dropping.

57. Opportunity Management?

58. Case Management?

59. Web to case?

60. Email to Case?

61. Case assignment rules.

62. how to write case assignment rules and assign to queues?

63. Case Auto-Response Rules

64. what is Case Team?

65. how to Open Case and closing Cases?

66. What is case support settings?

67. what is case support process?

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